Expedited Shipping Is Meant To Be Faster Than Ground

fast moving packages

Consider the following scenario: You are on the verge of completing an online purchase, and as you enter the checkout page, you are presented with various shipping options. You notice a two-day shipping option that comes at an additional $10 cost, but…

The Autonomous Last Mile – After The Drone Debacle, What Lies Ahead ?

Since UPS ratified their contract with the Teamsters union, social media has been awash with memes about UPS drivers making $170k a year. I won’t get into the breakdown of salary vs benefits, but needless to say that with the average UPS driver set to earn up to $170k a year by 2028, the already […]

3 Reasons Why It’s Time to Diversify Your Carrier Strategy

If you’re a brand that’s selling, you’re a brand that’s shipping. And if you’ve been around awhile, it’s more likely than not that you’re using one of the large legacy carriers for delivery. And why not? They’ve been around forever and you’re probably thinking it’s easier to stay with them than explore other options. They […]

Delivering A Seamless Experience to Consumers Includes Delivery Too

I was doing some research the other day and came across Deloitte’s 2023 Retail Industry Outlook* report. I couldn’t tell when it was actually produced but I started to think about how quickly outlooks and insights are changing for us in logistics and ecommerce. It used to be that you could download a predictions report […]

Revolutionizing retail loyalty programs through priority processing

Everyone loves to feel special. Take flying as an example. When you have priority boarding status, your time waiting in line is shorter, and you’re no longer anxious about getting a good seat (on budget airlines). You don’t have to worry about baggage space and you get on board before the crowds so you can […]

Making the unboxing moment even more memorable

Apple is known as a sleek, minimalist brand that is simple and yet always recognizable. This aesthetic is present in everything they do, including product packaging. It’s the simplicity that drives a sense of incredible anticipation and excitement when a new box has arrived. Opening an Apple product is often like opening a present, with […]

Shipping Promise Badges: Don’t Believe the Hype

Checkout options continue to proliferate ecommerce: At last count, at least a dozen fintech / payment firms are competing for real estate on the merchants checkout page, each vying to persuade CX and marketing leaders that their respective “checkout / pay with us” buttons will drive an increase in conversion rate. Offering payment options is […]

Behind the Scenes: A Look at Air Cargo Security

I have worked in air logistics for most of my career and am extremely passionate about it. And you can probably imagine that regulatory compliance in this industry is complicated. At Maergo, we move cargo every day on existing space with passenger airlines in the U.S. So thinking about safety, security, and risk mitigation is […]

Our latest research is here!

The 2023 Maergo Post-Purchase Consumer Experience Study